Career Journey At GJH

We Value Our People

Our people are a critical asset in our ability to continuously innovate and improve lifestyles across the globe.

We invite you to join us and make a positive impact every day. If you are interested, you may apply through JobStreet / Fast Job or send your resume in PDF format to hr@gjh.com.sg

JOB OPENING

Responsibilities:

  • Manage incoming phone calls, emails, messages and chats on social media platform
  • Respond to enquiries promptly by providing accurate and timely information, alternatives and solutions to customers on products and services.
  • Handle customer feedback and complaints according to the company’s policy, procedures and standards with the goal of achieving satisfactory first-call resolution
  • Perform call back to customer and coordinate follow up actions/service recovery with various departments when necessary
  • Record, organize and file customer interactions, transactions, comments and feedbacks
  • Maintain a positive, empathetic and professional attitude towards customers at all times
  • Support any other duties assigned by the superior

 

Requirements:

  • Minimum NITEC graduate / GCE ‘O’ Level certificate / GCE ‘A’ Level certificate or equivalent
  • Minimum 1 to 2 years relevant experience in call centre/ customer service environment, experience in FMCG industry would be advantageous
  • Digitally proficient in both social media platforms and MS Office applications
  • Strong verbal and written communication skills and have customer centric and service excellence mindset
  • Good telephone etiquette
  • Exceptional time management and problem solving skills
  • Self-motivated and able to work under pressure
  • Good team player with commitment and initiative

Responsibilities:

  • Manage incoming phone calls, emails, messages and chats on social media platform
  • Respond to enquiries promptly by providing accurate and timely information, alternatives and solutions to customers on products and services.
  • Handle customer feedback and complaints according to the company’s policy, procedures and standards with the goal of achieving satisfactory first-call resolution
  • Perform call back to customer and coordinate follow up actions/service recovery with various departments when necessary
  • Record, organize and file customer interactions, transactions, comments and feedbacks
  • Maintain a positive, empathetic and professional attitude towards customers at all times
  • Support any other duties assigned by the superior

 

Requirements:

  • Minimum NITEC graduate / GCE ‘O’ Level certificate / GCE ‘A’ Level certificate or equivalent
  • Minimum 1 to 2 years relevant experience in call centre/ customer service environment, experience in FMCG industry would be advantageous
  • Digitally proficient in both social media platforms and MS Office applications
  • Strong verbal and written communication skills and have customer centric and service excellence mindset
  • Good telephone etiquette
  • Exceptional time management and problem solving skills
  • Self-motivated and able to work under pressure
  • Good team player with commitment and initiative

Responsibilities:

  • Manage incoming phone calls, emails, messages and chats on social media platform
  • Respond to enquiries promptly by providing accurate and timely information, alternatives and solutions to customers on products and services.
  • Handle customer feedback and complaints according to the company’s policy, procedures and standards with the goal of achieving satisfactory first-call resolution
  • Perform call back to customer and coordinate follow up actions/service recovery with various departments when necessary
  • Record, organize and file customer interactions, transactions, comments and feedbacks
  • Maintain a positive, empathetic and professional attitude towards customers at all times
  • Support any other duties assigned by the superior

 

Requirements:

  • Minimum NITEC graduate / GCE ‘O’ Level certificate / GCE ‘A’ Level certificate or equivalent
  • Minimum 1 to 2 years relevant experience in call centre/ customer service environment, experience in FMCG industry would be advantageous
  • Digitally proficient in both social media platforms and MS Office applications
  • Strong verbal and written communication skills and have customer centric and service excellence mindset
  • Good telephone etiquette
  • Exceptional time management and problem solving skills
  • Self-motivated and able to work under pressure
  • Good team player with commitment and initiative